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Frequently Asked Questions

Q: What makes your phone service trustworthy for my business needs?

A: Our hosted PBX service uses highly reliable Canadian VoIP provider(voip.ms)'s network. They operate multiple POPs(Points of Presence) in 18 locations across the world. We supply top-tier North American–made IP phones and handle every aspect of setup and support, so your team can stay focused on your business priorities.

Charged for a flat monthly fee, you get unlimited calling within Canada and the U.S., plus access to advanced business features like extension dialing, IVR, Time-of-day call routing, professional voicemail, ring groups, and more – all without the need to manage complex telecom systems.

Q: How does virtual fax work?

A: Virtual fax (also known as internet fax or eFax) lets you send and receive faxes over the internet – no traditional fax machine or phone line needed.

Sending a Fax:

  1. Create or upload a digital document (PDF, Word, image, etc.).
  2. Send it through your user portal or by email.
  3. The system converts your file into a fax and delivers it to the recipient's fax number (either traditional or virtual).

Receiving a Fax:

  1. Someone sends a fax to your assigned virtual fax number.
  2. The system receives it and converts it to a digital format (PDF).
  3. You get the fax in your email inbox or through a secure online portal.

Benefits of Virtual Fax:

Q: Compare SMS packages - How can I use SMS function over my business phone number?

A: We offer three different ways to send and receive text messages using your business phone number. Each option is designed for different use cases:

Softphone Smartphone App Email to SMS Receive Only
Description Use our softphone app on iOS and Android to send and receive SMS using your business phone number. See details on FAQ section.

Calling can be added to the app for additional $10/month, allowing you to make and receive voice calls directly from the same app.		 Use email to send and receive text messages with pictures and video clips. Receive text messages (such as online registration notification) through your cell phone or email box
Price $15/month
($25/month with calling function)		 $15/month/email address
 $10/month
Benefits With the full-featured softphone app, you can handle both text messaging and phone calls from your business number—helping you separate work communications from your personal phone while staying fully mobile. This supports multimedia messaging (MMS), making it easy for your team to communicate with customers using photos and video clips when text alone isn't enough. If you don't need to send SMS, the app can still be used to receive text notifications from online forms, bookings, or registrations—integrating seamlessly into your existing business workflow. If you don't need to send SMS, this is the ideal way to receive text notifications from online registrations. This integrates into your business flow nicely—perfect for receiving text notifications from online forms, bookings, or registrations while keeping everything organized in your existing workflow.

Q: How to send SMS/MMS messages via email

Sending a SMS/MMS:

  1. Use the email account you provided when enabling the Email to SMS service.
  2. Send the email to sms@voipinterface.net.
  3. In the subject field, enter the recipient's telephone number. (example: 5552340000).
  4. Attach a document to the email message if you wish to send multimedia. Permitted attachment types: JPG, GIF, JPEG, PNG, MP3, WAV, MIDI, MP4 and 3GP. Maximum size for each attachment is 1300 KB. You can attach up to 3 files.
  5. Send the email.

Replying to a SMS/MMS:

  1. Simply reply to the email. Put your content in the email body, and leave the subject line unchanged

Q: How long will it take to install my phone system?

A: Installation depends on a few preconditions that need to be met:

  1. Your Internet service must be activated.
  2. Phone number porting process begins: We initiate the porting of your existing business numbers to our VoIP provider. This typically takes 7–10 business days. During this time, your current phone service remains active until the switchover date.
  3. Site survey and installation planning:
    • If you choose wired IP phones, each desk must have an Ethernet (CAT5 or CAT6) drop (data jack).
    • If you choose wireless IP phones, we will assess WiFi coverage to ensure strong signal at all phone locations.

On the day of switchover, we will visit your site with preconfigured phones and install them with minimal service disruption. We also provide on-site training to ensure your team can start using the system right away.

Q: What free business phone features do you provide?

A: Our hosted PBX system offers a comprehensive set of business-class features designed to improve communication, flexibility, and productivity:

Q: What is our AI automation phone service

Our AI automation engine is fully integrated into the hosted PBX infrastructure, enabling advanced voice interaction capabilities. It generates real-time call summaries, performs sentiment analysis, and evaluates conversations based on user-defined criteria. The AI receptionist leverages structured knowledge bases—such as product or service documentation—to autonomously handle customer inquiries. Additionally, it supports appointment scheduling, automated SMS/email follow-ups, and outbound calling to customers or leads for predefined workflows or business-specific scenarios. It can also integrated into your business system such as CRMs and Google workspace.

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